Customer Service Specialist
Location: Stockton, California, USA Our Company
- The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION. To be the best, we want the best – best brands, best practices and, most importantly, the best people.
Owners Only!
- This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest business unit for Kraft Heinz. It is both a strategic and a tactical position. Those that do not want to get their hands dirty or build out a function against a blank slate without buying pre-packaged solutions should not apply.
Role / Title:
The primary purpose of this position is to support the Regional Sales Managers in all aspects of order processing, logistics, trade, and compliance. This includes the shipment of domestic and international seed orders from order creation to shipment. It is also meant to provide a high level of customer service by resolving problems and handling inquiries.
Key Components of the role
- This role is primarily responsible for the total execution of the Microsoft Dynamics order to bill process
- This role works with both external customers and internal including Sales, Operations, Product Supply, Research and Development, Logistics, and Finance
- Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing
- Provide superior Customer Service every day by building strong business relationships with internal and external customers
- Research inventory issues for customer shipments.
- Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the Customer
- This role is best for someone who has excellent skills in time management, communication, research, organization, attention to detail and computer skills
- Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review
- Back-up support for co-workers
- Support Annual Sales Priorities
- Ensure customers are ordering appropriate quantities, shipping efficiently and maximizing shipping capabilities
- Notarizes documents
- Ensures that all exportation documentation adheres to all local regulations
Qualifications:
- Bachelor’s Degree required with agricultural background preferred
- Notary or ability to become Notarized
- Minimum two years’ experience with international shipping and trade and compliance.
- Competencies include strong written and oral communication skills, problem solving, and innovation.
- Technical proficiencies in Microsoft Office and Microsoft Dynamics.
- Demonstrates ownership of projects and supports culture of meritocracy
- Ability to handle multiple tasks and priorities without supervision, meet established deadlines and excel in a team environment.
- Superior analytical and problem solving skills
- Must be able to deal with difficult situations tactfully and resolve conflicts effectively.
Applications
Please send resumes to:
Leeza Tokarski
Leeza.Tokarski@kraftheinz.com
EEO Statement
Kraft Heinz is an EO employer – Minorities/Women/Vets/Disabled and other protected categories
More positions from: KraftHeinz Company Posted from December 19, 2017 until February 19, 2018 SeedQuest reference number: 94388 |